FREQUESNTLY ASKED QUESTIONS
Got questions? We’ve got answers! Below are some common questions about our direct mail marketing services, pricing, and process. If you need more information, feel free to reach out to us anytime!
1. What services does Visiq offer?
Visiq specializes in custom apparel, large format printing (such as banners and signs), and direct postcard marketing solutions to help businesses and individuals stand out.
2. Where is Visiq located and do you offer nationwide shipping?
Visiq is based in Los Angeles, California, and yes—we offer fast and reliable nationwide shipping across the U.S.
3. What file formats do you accept for custom designs?
We accept high-resolution files such as .AI, .EPS, .PDF, .PSD, .JPG, and .PNG. Vector files are preferred for best print quality.
4. Do you offer design assistance or in-house graphic design services?
Yes! Our in-house design team can help bring your vision to life or tweak existing designs for print-ready results.
5. What is your standard turnaround time?
Turnaround time varies by project, but standard orders are typically completed within 5–7 business days after final artwork approval.
6. Can I rush an order?
Absolutely. Rush services are available on most products for an additional fee. Let us know your deadline and we’ll make it happen.
7. What is your return or refund policy?
Because everything we print is custom, returns are generally not accepted. However, if there’s a defect or issue with your order, we’ll work with you to make it right.
8. Do you offer bulk discounts or wholesale pricing?
Yes! The more you order, the more you save. Contact us directly for bulk pricing and wholesale options.
9. Is there a minimum order requirement?
Minimums vary by product. Some items like screen-printed apparel may require a minimum quantity, while others like direct mail postcards can be ordered in smaller batches.
10. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also log in to your Visiq account to check your order status.